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SERVICESFour Service Lines, One Core

The teams behind the platforms.

Custom Trading Technology. Dedicated Tech Teams. Customer Support. Technical Support. Four practices that wrap around Quant Suite — engineers when you need to ship, desks when you need to scale, all on contracted SLAs.

ENGINEERING SERVICES

The engineering we do for you.

Two ways to put QTG engineers on your problem: a scoped project on the Quant Suite core, or a long-running pod embedded inside your org. Same talent, same standards — different commercial shape.

ENGINEERING SERVICESTwo delivery models, same engineers, same on-core builds. Choose a scoped project or a long-term embedded pod.2 LINES
ENGINEERINGFOR · ENGINEERING · PRODUCT
Custom Trading Technology
Project · scoped delivery

Scoped engineering engagements that ship platform, web, app, plugins, integrations, and migrations — directly on the Quant Suite core, no parallel stack.

SLA · RESPONSE TIMES
Discovery → SOW5 business days
Build slot lead time2 weeks
Critical incident · sev-130 min response
Release cadenceWeekly · gated
svc / custom trading technologyLIVE
PLTcTrader · Match-Trader
Platforms
bridges
WEBon-core
Web · App
iOS · Android
UXdesign + build
UI / UX
systemized
API340+
Plugins · API
endpoints
IMP6 wks
Implementation
avg time-to-live
MIGzero-downtime
Migration
cutover
120+ ENGINEERS · 40+ BESPOKE BUILDS / YR · 100% ON-CORE
Live builds
40+ / yr
Engineers
120+
On-core
100%
Avg time-to-live
6 weeks
ENGINEERINGFOR · ENGINEERING · CTO OFFICE
Dedicated Tech Teams
Capacity · embedded pods

Domain-trained pods we hire, train, and embed into your org — long-term capacity for businesses that need an engineering team without standing one up themselves.

SLA · RESPONSE TIMES
Pod stand-up3–5 weeks
Velocity reportingWeekly
Replacement guarantee< 2 weeks
CoverageYour tz ± 4h
svc / dedicated tech teamsLIVE
POD5–9 engineers
Pod composition
TL · BE · FE · QA
DOM8 weeks
Domain training
before deployment
EMBin your tools
Embedded
Slack · Jira · git
LEDfractional CTO
Tech leadership
optional layer
CAP± 30%
Capacity flex
quarterly review
OWNclient-owned
IP & code
from day one
42 ACTIVE PODS · 94% 12-MO RETENTION · 22 ROLES COVERED
Active pods
42
Avg pod size
5–9
Retention · 12mo
94%
Roles covered
22
OPERATIONS SERVICES

The desks we operate on your behalf.

Two distinct desks, two different stakeholders. Customer Support talks to your traders under your brand, 24/7 in 12 languages. Technical Support talks to your operations team — engineering-led L2/L3 with sev-1 ack in 15 minutes.

OPERATIONS SERVICESTwo desks, two stakeholders. One talks to your traders under your brand. One talks to your operations team when something breaks.2 LINES
OPERATIONSFOR · YOUR TRADERS
Customer Support Service
Trader-facing desk · white-labelled

A multilingual desk for the people trading on your platform — onboarding, KYC, payouts, account lifecycle, and community moderation, run under your brand on your tooling.

SLA · RESPONSE TIMES
First response< 60 sec · chat
Email response< 2 min
CSAT target≥ 92%
Coverage24 / 7 / 365
svc / customer supportLIVE
CHT< 60 sec
Live chat
first response
EML< 2 min
Email · ticket
auto-routed
KYCtier-1 + tier-2
KYC · onboarding
doc review
PAYPSP-aware
Payout queries
recon-ready
LNG12
Languages
native speakers
CSA≥ 92%
CSAT target
measured weekly
180K+ TICKETS / MO · 42 SEC AVG FIRST REPLY · EU · MEA · APAC
Live desks
EU · MEA · APAC
Languages
12
Avg first reply
42 sec
Tickets / mo
180k+
OPERATIONSFOR · YOUR OPERATIONS TEAM
Technical Support
Operator-facing desk · L2/L3

Engineering-led support for the people running the firm — platform bridges, infra, payment rails, integrations, and on-call rotation. Not for traders. For your team.

SLA · RESPONSE TIMES
Sev-1 ack15 min · 24/7
Sev-1 resolutionContinuous · until clear
Sev-2 ack1 hour
RCA delivery5 business days
svc / technical supportLIVE
S115 min ack
Sev-1 incident
24/7
BRGcTrader · DX · Match
Platform bridges
all majors
INFAWS · GCP
Infra & cloud
IaC managed
PSPlive recon
Payments rails
24/7 PSPs
FOR5 days
Forensics · RCA
written, signed
OPSfollow-the-sun
On-call rota
engineer-led
38 ON-CALL ENGINEERS · MTTR 1H 12M · 27/27 SEV-1 CLOSED · 90D
On-call engineers
38
Sev-1s closed · 90d
27 / 27
MTTR
1h 12m
Coverage
follow-the-sun
SLA · RESPONSE TIMES

The numbers we sign on to. Every line, every shift.

QTG service lines run on contracted SLAs — not "best effort." Every engagement ships with a written response matrix tied to severity, business hours, and follow-the-sun coverage. The table below is the floor — read it left-to-right and you'll see why BUILD and RUN can't be lumped together.

SERVICE GROUP
⏵ ENGINEERING SERVICES02 LINES
⏵ OPERATIONS SERVICES02 LINES
SLA / SERVICE
ENGINEERING
Custom Trading Technology
FOR · ENGINEERING · PRODUCT
ENGINEERING
Dedicated Tech Teams
FOR · ENGINEERING · CTO OFFICE
OPERATIONS
Customer Support Service
FOR · YOUR TRADERS
OPERATIONS
Technical Support
FOR · YOUR OPERATIONS TEAM
Discovery / scoping
5 business days
< 48 hours
n / a
n / a
Stand-up · onboarding
2 weeks · build slot
3–5 weeks · pod
48 hours · pod
5 business days
First response
Same business day
Daily standup
< 60 sec · chat
15 min · sev-1 24/7
Resolution target
Sprint-bound
Velocity-bound
< 2 min · email
Continuous · until clear
Coverage window
Business hours · your tz
Your tz ± 4h
24 / 7 / 365
24 / 7 / 365 follow-the-sun
Reporting cadence
Weekly + release
Weekly velocity
Weekly CSAT
Per-incident RCA · 5d
* BASELINE SLA · ENTERPRISE & MANAGED CONTRACTS UPGRADE TO TIGHTER WINDOWSRequest a Custom SLA
ENGAGEMENT MODEL

How we start, how we ship, how we keep going.

One commercial spine across all four service lines. You sign one MSA; lines plug in as SOWs against it. Adding a second service line is a 5-day exercise, not a re-procurement.

30 min · free
Brief

A working call with engineering, not sales. We map your stack, the gap, and which service line fits.

5 days
Scope

Written scope + SOW. SLA matrix selected per line. Pricing ranges, not bait estimates.

2–5 weeks
Stand-up

Pod assembled, accounts provisioned, observability wired in, runbooks signed off before go-live.

continuous
Operate

Service runs against the SLA. Weekly cadence call, monthly business review, quarterly roadmap.

12+ months
Compound

Engagements extend. The same team that shipped the build keeps it healthy and ships the next one.

Engagement type
SOW · MSA · retainer
Pricing models
Fixed-bid · T&M · retainer
Min term
3 months · 1 month notice
Reporting
Weekly + monthly QBR
IP ownership
Client owns deliverables
Data residency
EU · UK · MEA · APAC
WIRED INTO QUANT SUITE

Every service line is wired into the same QTG core.

Services don't live next to the product — they live inside it. Same identity layer, same data plane, same on-call rotation. The engineer who shipped your build is on the bridge call when something needs attention.

YourPropFirm
The prop firm operating system custom builds extend.
Open
QuantSentry
Risk engine your DTT pod tunes against trader behavior.
Open
QuantCX
Lifecycle, support, and CRM the desk operates on.
Open
TradoPay
Payments rail integrations CTT delivers and supports.
Open
PARTNER WITH QTG

Build the Next Generation of Trading Infrastructure with Us.

Whether you’re launching a Prop Firm, scaling a Broker, or rebuilding a Fintech Platform — QTG can move fast and ship the systems you need.