QTG runs round-the-clock customer support for prop firms, brokers, and trading academies — staffed by agents trained on your platform, your rules, and your payout flows. We answer in your tone, on your channels, inside your CRM. Your traders never feel they left your product.
A trader stuck on a payout, a failed deposit, or a rule question wants an answer in seconds — not a templated response from an agent who has never opened a trading platform. The cost is silent: lower CSAT, refund pressure, churn at the second challenge, and a brand that feels amateur to professionals.
We are not a call center bolted onto your inbox. QTG runs support the way an internal team would — staffed by trader-fluent agents who know your platform, sit inside your CRM, follow your escalation paths, and close the loop with product when the same five tickets show up next month.
We staff the surfaces traders actually reach for — chat, email, voice, Discord, Telegram, social — and handle the ticket types that hurt CSAT most: payouts, KYC, platform glitches, and rule questions.
Six steps from kickoff to a fully staffed support pod operating inside your CRM — completed in 48 hours. We carry the hiring, training, and operational structure. You carry brand and policy direction.
Three coverage shapes — from a single-region business-hours pod to a follow-the-sun 24/7 operation. Switch the toggle to see how staffing, SLAs, and channel scope shift with each tier.
Five role families across three escalation tiers and a leadership layer. Every agent passes a trading-domain assessment before touching your queue.
Every engagement runs against a published SLA. Daily and weekly KPI reports, monthly business reviews, and root-cause analysis on the top five recurring tickets — so support data flows back into product.
We wire QTG QuantCX agents and a retrieval-grounded copilot into your support stack — so every human agent is faster, every easy ticket gets deflected, and every conversation feeds back into the knowledge base.
Agents log into the tools you already operate. No data exports, no parallel ticketing, no "QTG portal" your team has to learn.
Most outsourced support is a generic call-center skin over your queue. Ours is staffed by agents who already know prop firms, brokers, and trading platforms — because we build them.
Five archetypes mapped to common operating moments — steady-state coverage, market expansion, surge staffing, and brand-community moderation across prop firms, brokers, and academies.
Three reference pod shapes — calibrated for launch, scaling, and full 24/7 operations. Adjust headcount, channels, and language coverage once we scope your queue.
Everything we get asked in the discovery call. If yours isn’t here, ping us directly.
Tell us your channels, your hours, and your trader base — we will design a pod, propose an SLA, and have you covered in weeks, not quarters.