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AI AgentsAuto-Resolve · Ops Copilot

Agents that resolve the boring 70% — humans handle the rest.

Auto-resolution for support, payouts, risk-review and onboarding — combined with an ops copilot that lets your team query, trigger and audit operations in plain language.

QTG/COMPONENTS/DATA & INTELLIGENCE/AI AGENTS
LIVE
CAPABILITIES

Inside AI Agents.

Six surfaces that make AI Agents feel less like a feature list and more like an operating environment for the work this team actually does every day.

AUTO

Auto-resolution

Tier-1 support, low-severity risk flags, KYC retries and standard payouts — handled by agents, audited end-to-end.

  • Tier-1 CX
  • Low-severity risk
  • KYC retries
COPILOT

Ops copilot

In-app, in-CRM, in-BI copilot. "Show me payouts blocked > 24h, with cluster flags, last 7 days."

  • Plain-language
  • Cross-product
  • Trigger actions
TRIAGE

Triage & routing

Smart triage to the right human, the right time — based on tier, region, and product.

  • Tier-aware
  • Region-aware
  • Product-aware
GUARDS

Operator guardrails

Hard limits on what agents can resolve unsupervised — by amount, severity, region, and trader tier.

  • Auto-limits
  • Severity gates
  • Tier gates
AUDIT

Auditability

Every agent action is logged with input, model version, decision, and reversibility.

  • Reversible
  • Versioned
  • Auditable
TRAIN

Operator-tuned

Agents tune to your playbooks, your tone, your escalation logic — not generic LLM defaults.

  • Per-operator
  • Playbook-aware
  • Tone-tuned
FLOW

End-to-end, observable, addressable.

Where AI Agents sits in the lifecycle — and why each stage is measurable, not implied.

01STAGE 01

Receive

Ticket, alert, payout, breach event flows in.

12.4M / mo
events handled
02STAGE 02

Classify

Severity, tier, region, intent classified.

<200ms
classify
03STAGE 03

Gate

Operator guardrails: amount, severity, region.

Configurable
gates
04STAGE 04

Act

Auto-resolve · or escalate to a human with full context.

68%
auto-coverage
05STAGE 05

Log

Every action versioned, reversible, auditable.

Reversible
all actions
06STAGE 06

Learn

Operator playbook tuning · agents improve.

Per-operator
tuned
AGENT FLOW
SPOTLIGHT

Plain-language operations across the whole stack.

"Find payouts blocked > 24h with cluster flags, last 7 days, and queue them for senior review." The copilot reads CRM, Risk, Payouts and BI, runs the query, and triggers the action — with the audit trail of an experienced ops person, not a one-off script.

OPS COPILOT

Plain-language operations across the whole stack.

"Find payouts blocked > 24h with cluster flags, last 7 days, and queue them for senior review." The copilot reads CRM, Risk, Payouts and BI, runs the query, and triggers the action — with the audit trail of an experienced ops person, not a one-off script.

  • Cross-product reads
    CRM · Risk · Payouts · BI
  • Trigger actions
    With operator-defined guardrails
  • Audit-trailed
    Every action versioned and reversible
  • Playbook-aware
    Agents follow your runbooks, not LLM defaults
apps / ai-agents · auto-resolveLIVE
Auto-resolved
12,438,210
Coverage
68.0%
Median resolve
42s
Human override
100%
EVENT BUS · TKT · PAY · KYC · RSK
classify → gate → resolve · 12.4M / mo
TKTPAYKYCRSKCLASSIFY+ GATEAGENTAUTO-RESOLVEHUMANESCALATE
RESOLVED · LAST 4
TKTTier-1 support · payout status · Auto-reply · payout T+1AUTO38s
PAYStandard payout · €1,800 · SEPA · Approve · within tier guardrailsAUTO44s
RSKLow-severity drawdown flag · Mark reviewed · log to BIAUTO29s
OPERATING SCALE

AI Agents, in numbers.

A snapshot of where AI Agents runs at production scale across QTG operators.

Auto-resolved12.4M / moevents
Coverage68%of eligible volume
Median resolve42sp50
Human override100%always available
CONNECTED TO

How AI Agents composes with the rest of QTG.

Components aren't bolted on per platform — they share one identity, one event bus, and one reporting plane. Adopt one. Plug in the next.

QuantCX
Where AI Agents ship for support.
Open
Risk & Rules Engine
Auto-triage low-severity flags.
Open
Payments & Payouts
Standard payout auto-handling.
Open
Business Intelligence
Copilot reads BI directly.
Open
PARTNER WITH QTG

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